Returns & Refunds
Manage your return quickly and easily
📦 Right of withdrawal (14 days)
You have the right to withdraw from your purchase within 14 days of delivery, without providing a reason, as required by European regulations.
How to request a return:
- Retrieve the order number (confirmation email)
- Send a request to info@widkoots.com
In your email, please include:
- Order number
- Return request
We will send you all shipping instructions.
📦 Return conditions
To receive a refund, the product must be:
- Intact and unused
- In its original packaging (if applicable)
Note: shipping costs are borne by the customer.
The refund will be issued after product verification.
⚠️ Defective or damaged product
If the product you received is defective or damaged, please contact us immediately.
What to do:
- Take 2-3 photos or a video of the problem
- Retrieve the order number
- Send everything to info@widkoots.com
We will verify and guide you through replacement or return.
💬 Support
Need help?
Write to us at info@widkoots.com
We usually respond within a few hours
Widkoots Team